FAQ

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How long does it take?

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The total time required to clean your home can vary based on:

• the size of your property

• the cleaning tasks you would like us to perform

• the amount of mess/clutter

• the level of dirtiness/soiling

• the quantity of furnishings/ornaments

• the time since last cleaned

Since the condition of your properties can vary significantly and having not seen your premises, we will do as much as possible per your priority areas to clean within the allocated time specified in the package or quote and will arrange additional time with you if desired for our future visit.

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When and how do I pay?

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We offer two payment methods to pay for your cleaning service: bank transfer or cash payment.

Payment should be made either prior to, or at the time of your cleaning service, unless otherwise agreed. We will issue you with a tax invoice/receipt (usually via email) within 48 hours of the completion of your service.

Please note that for once-only services, payment must be made either in advance by credit card, or in cash directly to the cleaners on the day of the service.

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For our regular and business customers we also offer a ‘post pay’ option where payment can be made after the service has been completed. In this case, we will periodically issue you with an tax invoice which should be paid within 7 days of the invoice date.

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How do I provide access?

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We are all about providing a great, convenient service. Therefore, we are more than happy for you to provide access for our cleaners in a variety of different ways.

The easiest way is to provide remote access – this removes all the stresses and hassle of the logistics. If you have a key safe you would like to use, if you are happy to leave a key out, or if you would even like to hand over a key to your regular cleaners, that is all fine with us.

We do recommend you are at home for the first clean, so you can show the cleaning team around and outline any priorities, but ongoing it is definitely easier and preferable for the cleaners that they are left to their own devices.